I really enjoyed staying at Osterley Park Hotel. The staff were very friendly and helpful. When we arrived we went to our hotel room but there were 4 of us and the room only had 3 beds. I went to reception and told them and they moved us straight away to a bigger room with no problems. That night we went to the pub that was joined to the hotel and the people in there were so welcoming and warm towards us and made us feel right at home. I would definitely come back here and thank you to all the staff for making our stay a good one

When we first arrived, we were put in a room above the pub. We were not aware that this was to be the case as it was very loud (although it was probably particularly loud because there was a Children In Need event - I can't comment on what it is usually like). We asked to move and the hotel was very accommodating. They moved us to a room in the block by reception, which was a lot nicer. The staff were very helpful and we enjoyed the rest of our stay. The only other thing I would say is that in our second room, we were right by one of the fire doors - which is quite loud when it slams.

Clean, WIfi, good location.

Rooms ok for price, could do with an upgrade or minor refurbishment. Pub food could do with more of a variety

Poor stay this time. In the room I booked, both faucets on sink had very hot water, no cold, and the shower wasn't working. Had to go to reception and use another room to shower in, which had a shower curtain that was just hanging on by one attachment. Staff was very sympathetic and apologetic, but it wasn't a very satisfactory experience.

We received a warm welcome at Osterley Park Hotel. Rooms need a bit of TLC, window in our room didn't fit in the frame properly, lots of stains on carpets. No hot water on first morning. T bags, milk etc not topped up in our room for following day, but was in my daughters. Handy for bus and tube

Clean rooms. Staff very helpful and polite. Value for money and happy with car parking being the main reason for booking

Easy to get to, pub and restaurant next door, lovely park a little walk down the road. I would recommend to book Osterley Park Hotel to others

Been staying here every week since November 2012 on business. It's clean, warm and the staff and generally helpful

Hotel facilities were basic however my room was very large and clean. Breakfast was again basic but did the job. Location wise it's great for going into London,also the male receptionist was very helpful in printing my boarding pass for my flight home which I had lost