My room was very clean and the location was excellent. The front desk staff were friendly and helpful. A few surprises: The fridges were PACKED with food leaving little or no space and there was a very limited supply of dishes ie. I couldn't find a glass. I discovered that wake-up calls are not a service and that the computer lab is just for the use of students. Regardless, I had a pleasant stay and would book at Northumberland House again.

Tiny room and bathroom but the best location ever. Recommended!

We stayed at Northumberland House for 2 nights. The room was clean, well equipped and comfortable. It was also high in the building and facing away from the road, so traffic noise was not an issue. We would definitely stay here again for a short trip to London. Good value, very good location

We absolutely loved it! We'll be back

Having stayed in a single ordinary room I had thought that the Top Floor might be a little more comfortable. The room was very small and the bathroom facilities are basic. Having to book 3 nights made it quite expensive. I realise that the location is good and I shall probably stay again in a basic room. I think that for two people in such a small room is rather claustrophobic. The reception staff are always helpful and friendly

The room was clean and serviceable but very very hot, and rather tiny too. I stayed in early June and found that the fan provided was not enough to provide relief from the heat. I'm not sure why it was so hot on the 10th floor even when it was fairly cool outside. It was nice to have access to a kitchen down the hall, though oddly there were no cups even though tea and coffee were provided. The staff were kind and helpful

The rooms were somewhat sparse, but clean, and very quiet for London as well as very well located. The bed could have used a new mattress, but no complaints other than that. On a quality price comparison, the accommodations were very good

We have stayed with you before and enjoyed the whole package, hence our second booking. However this time we did have several hiccups. The first double room was so small, really only a single we asked to be moved, and we were. After 8 nights in our new room I had to request a change of bed linen. Staff were very obliging and suggested we road tested the exec double with no extra charge, we did and it was very nice. This has not deterred us from staying again, but it did frustrate us a little. We found the reception staff most helpful

The room was quite clean, excellent position, but no cleaner service in room at all. There was no free wifi as all the internet access codes had run out. No usable kettles to have a cup of hot tea because too dirty. Anyway ok to be central London

It was a very pleasant staying in a very good location. I had a double room on my own, so it was just fine, though for two people it would have been a bit small. Otherwise, it was very good.