The position of Helen Graham House is more than ok, but the information I received on arrival on how the place works were scanty to say the least, (i.e. kitchens' location, keys to cupboards, hosts' policy, showers and toilets' etc.) the guy at the reception wasn't very active, the mirror light in my room didn't work, he said he couldn't do anything until Monday (I stayed just for weekend, so I went without light). I doubt they changed my pillow case as it didn't smell fresh at all! There isn't Wifi, nor an electrical kettle in the rooms, but there is a basin and that's a good thing

Good value YWCA type London accommodation. Great location

I did not have any towels provided for me, there were no sockets to charge an electric razor and there wasn't a waste-paper bin in my room. The kitchen didn't have any cutlery or crockery and most of the building was poorly ventilated as windows cannot be fully opened due to security concerns.

Helen Graham Guest House is a great place to stay! Directly across from British Museum and so close to the tube. Really clean rooms with everything you need. Very secure as well

Great location, great reception and front of house service, clean room,but broken shower and toilets not always cleaned by other guests/ residents. Having the kitchen 6 floors down was a small inconvenience! Helen Graham House is ok for 1 or 2 nights but definitely could not do longer. Slightly overpriced I thought. Location cant be beaten though

The staff were very welcoming, friendly and helpful. My room was basic but clean and comfortable. The hostel is in a fantastic location, minutes walk from shops and tube station. Only two very small and simple complaints, there wasn't a bin in the room or coat hangers in the wardrobe. Everything else was very good. I would book Helen Graham House again and recommend it to others

The staff on reception at Helen Graham House were very helpful and friendly. Sadly I cannot remember their names but the lady that booked me in was from south London. She was very pleasant and ensured that my room was ready for me

I found Helen Graham House to be very clean and the staff were very very nice and helpful. Was a little noisy at night but because of the fabulous location would stay again. Overall as a place to leave your belongings while you explore London it was great

Great service, very helpful and kind

Room clean and friendly staff. Location easy to get to on London transport. Great shops and cafe ver near by. Accommodation was very basic but reflects the price. I travelled during Wimbledon and hotels were far too expensive