General Information

What do TravelStay offer?

What are the key features of TravelStay.com?

What are the key benefits of being listed on TravelStay.com?

How do I get started?

TravelStay.com Service

Where is TravelStay.com hosted and who manages the service?

What is the technical architecture behind TravelStay.com?

How can I access the TravelStay.com software? Do I need to have any specific hardware / software to use the service?

What customer support services are provided?

Rates and Availability

How can I update the rates and room availability we feature in TravelStay.com?

Can we alter the number of rooms for any given date or set of dates (on a daily basis if necessary)?

How many different rates can be featured in TravelStay.com?

What are the standard reports available from TravelStay.com?

Can I receive request-based bookings fromTravelStay.com?

How will the customer know when their booking is confirmed?

How will the central booking office be informed of a booking?

How will the accommodation be informed of a booking?

Can we customise the customer's booking confirmation?

Who is responsible for collecting the booking payment?

Do customers have the option of providing their credit card details by phone?

Do you store customer credit card details in your servers?

Is the system set up with SSL security?

How can a customer cancel their booking?

How can a customer modify their booking?

How can I track all bookings made via the system?

TravelStay.com Service Fees

How much does the TravelStay.com service cost?

Are there any other costs associated with using TravelStay.com?

About TravelStay

What's the background behind TravelStay.com?

Contact TravelStay

I need more information. Who can I contact at TravelStay?

TravelStay is a dedicated marketing and booking service for budget accommodation providers in the UK and Ireland.
TravelStay makes it easier for customers to find and book cheap accommodation in major cities within the UK and Ireleand, to provide budget accommodation providers with improved occupancy, extra revenue and a high level of visibility.
We specialise in providing a high volume reservation service for all forms of low-cost accommodaiton, including independently operated hotels, bed and breakfasts, hostels, apartments, long-lets, houseshares, university accommodation providers and homestays.

TravelStay's two main services are:

An online directory of budget-accommodation with online availability for immediate confirmed bookings, located at www.TravelStay.com.

A Budget Accommodation-Booking-Engine allowing accommodation provdiers to recieve confirmed bookings from their own websites, named the Budget Accommodation Booking Engine, or 'BABE'.

TravelStay.com provides accommodations with a listing that allows customers to search, compare and book rooms from online availability using the following pages:

Search: A precise room search facility.

Select: A summary listing of all available accommodations listed in order of price, and a full-page listing for each, featuring descriptions, photos, facilities, maps, customer reviews and useful links.

Book: Secure booking form, taking payment details and booking deposits, and providing immediate email confirmation to the customer.

Confirmations: Receive confirmed bookings by email and/or fax. All bookings are also held in your hotelier login for your reference.

Click here for a full description of the benefits, or click on any of the below for more information.

Increased bookings
Higher revenue
Fewer queries
Less administration
Lower costs
Greater accuracy of bookings
Better use of your time
Higher customer loyalty

It's easy! Just follow the steps given below:

• Click here to setup your new free listing.
• This will allow you to create your basic setup, assign your room types and login to your hotelier back office and 'complete your hotel setup'.
• Once approved, your free listing will written up by a member of staff on TravelStay.com and you will recieve training on your new easy-to-use hotel back office.
• We will activate your listing when you are ready to receive additional confirmed reservations and booking revenue!

The online bookings service provided by TravelStay is being hosted at a high quality, 'mission critical', reliable data centre in Alexandria, Virginia, USA. This Data Centre is equipped with necessary back-up support as well as high quality connectivity to 12 Internet backbones with a total bandwidth of 600 Mbps, with a peak time utilization of only 30%- 40%. It is managed by our technical partners-who provide a dedicated managed hosting service for the online booking engine.

The rest of the TravelStay website is hosted in the UK, with an optimal uptime availability guarantee of 99.99%.

The TravelStay booking system utilizes a three-tier Internet application architecture based on relational databases, middleware application services and browser-based clients. The application has been developed on the Oracle8i RDBMS, Java, JavaScript, HTML, DHTML, and XML technologies.

No on-site installation of any software or proprietary hardware is required at the users end to access and maintain the service (all user interfaces are Web based).

Any standard computer connected to the Internet and featuring Internet Explorer can be used to access the TravelStay Hotel Back Office.

We provide technical support services to you via the Internet 24 hours a day, 365 days of the year. We can also provide telephone support during normal office hours.

You will be able to login to your hotel back office via the Internet and update rates, availability and your hotel information quickly and easily online.

Yes. You can modify the number of available rooms and the sell price for each room type for any set of dates.

You can have both standard and discounted special offer rates and breakfast supplements as well as discounts for long stays, students and groups.

You can browse or search for reservations and cancellations. Booking performance reporting is also available.

No. In order for your accommodation to appear in the directory and take bookings, your will need to offer available rooms at competitive prices. This saves you, the customer, and TravelStay the time spent dealing with booking requests that may not be satisfied.

Once the transaction is complete (after the customer pays a booking deposit using valid credit card details), the booking service will display a confirmation screen and issue a booking confirmation email to the customer. The customer will produce this confirmation upon arrival at your hotel.

As soon as the customer's deposit payment is authorised via TravelStay, an automated booking confirmation will be securely emailed to the booking office giving all reservation and payment details. This confirmation can also be received by fax if required.

As soon as the customer's deposit payment is authorised via TravelStay, an automated booking confirmation will be emailed to the accommodation giving all reservation and payment details. This confirmation can also be received by fax if required. The accommodation provider will also be able to veiw details of each reservation via the hotel back office and is required to confirm acceptance of each reservation online, ensuring that the accommodation provider, TravelStay and the customer have all agreed to the terms of each and every reservation made.

Yes. We can incorporate your customised messages into the booking confirmation emails.

Customers pay a booking deposit online directly to TravelStay. This is equivalent to the commission value. The balance is paid by the custoemr directly to the accommodation upon their arrival. This will be shown on the booking confirmation automatically sent to customers, accommodations, and to TravelStay the moment a booking is made.

Yes. Customers can provide their credit card details by phone via our call centre if they prefer.

We can provide the customer payment details in the case of a late cancellation or non-arrival . These will be transmitted in a secure mode for in order for any necessary charges to be made.

Yes. We use the industry standard 128-bit strong SSL encryption certificate to protect the all pages that feature credit card information. This is certified by Verisign.

The customer needs to contact TravelStay to cancel a reservation. Once a reservation is cancelled you will receive instant notification by email or fax and via your hotel back office.

The customer needs to contact TravelStay to cancel a reservation. Once a reservation is cancelled you will receive instant notification by email or fax and via your hotel back office.

Other than the confirmation email you receive when a booking is made, you can login to your hotel back office and access the Reservations report to view details of all bookings made for the selected period.

Your accommodation(s) can be featured in TravelStay.com free of charge. TravelStay charge a commission for the extra online confirmed bookings provided through TravelStay.com. Contact us to request pricing information.

Only in exceptional circumstances, where the accommodation provider asks TravelStay Network to provide extra services. For example if the accommodaiton receives a reservation based upon the availability that they feature but subsequently cannot accept the reservation due to lack of availability, they may ask TravelStay to transfer the reservation to an alternative accommodation. TravelStay may charge up to £20 to book-out a reservations.

TravelStay.com has been established following extensive market assessment, the creation of a team with experience in travel, reservation systems, category management, marketing consultancy, MBA work and an MA in e-travel, and of using several formats of budget accommodation worldwide. TravelStay also have the support of technology-partnerships to create the unique TravelStay.com booking engine. TravelStay are now positioned to be a leading online-booking service provider for cheap hotels in London, and other forms of cheap accommodation including University vacation accommodation throughout the UK and Ireland.

For further information, or to request a demonstration of the hotel back office, please email the listings team on NewListings@TravelStayNetwork.com or call the UK Listings Manager on 020 7117 0808 from the UK or +44 20 7117 0808 from abroad.